CLEAR DETAILS, THOUGHTFUL SERVICE
Questions are welcome before you order.
Contact Cynthia with your order details if your plans change. Preparation stage and costs already incurred affect what changes are possible. Any cancellation arrangement must be explained and agreed; there is no automatic blanket “no refunds” rule.
If an order arrives damaged, incorrect or you have a quality concern, let us know promptly with the order details and photographs if useful. We will discuss the issue and the appropriate remedy. Your statutory consumer rights remain intact.
Follow the storage guidance supplied with your order. Ask us about safe storage and serving times. If you suspect food is unsafe, do not eat it. Freshness and condition are assessed in the context of the product and how it has been stored.
If a refund is agreed, we will confirm the amount, method and expected processing time directly. Do not send payment passwords or full card details over WhatsApp.
